Delivery Information

Order Confirmation via email

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
For all orders that are returned due to an incorrect address, you will be charged a fee of $20 for repacking and postage.
If your package is going to a workplace, please include the business name so that it arrives promptly.

Shipping & Handling

Airtime is based in Perth Australia; our online store currently offers shipping at two rates:
Standard Delivery - flat rate $10 AUD
Please allow up to 7 working days for delivery.
Free Delivery over $100 - available on all subtotal orders above $100 AUD.
Please allow up to 7 working days for delivery.
Please select the correct shipping option at checkout.

International shipments

International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and It is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it. We are unable to estimate these exact charges so we recommend you contact your local customs office to ascertain the duties imposed.

To make an enquiry regarding international delivery, please submit an email request online and we will contact you to discuss the options available.

Product Availability

All our styles advertised should be in stock. Very occasionally we may unexpectedly run out of a style and if this happens, we will refund you. If the item is due to come in within the week, we will ship your order the same day our stock arrives. Any later, you will be notified and refunded.

Order Changes and Cancellations

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office.

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